Privacy Policy
Effective Date: January 1, 2025
Last Updated: January 1, 2025
This Privacy Policy (“Policy”) applies to all personal data that Serendib Gems (“Serendib”, “we”, “our”, or “us”) may collect and process about users (“User”, “you”) when you visit our website (https://serendib-gems.com), or interact with us via email, messaging platforms, or while using our products and services.
1. Definitions
1.1. Personal Data refers to any information that can be used to identify an individual directly or indirectly.
1.2. Processing includes the collection, use, storage, sharing, and deletion of Personal Data.
1.3. Cookies are small files placed on your device to help improve user experience and site performance.
1.4. IP Address is a unique string of numbers identifying your internet connection.
2. Acceptance of Policy
2.1. By using our website and services, you agree to the terms of this Privacy Policy.
2.2. If you do not agree with any part of this Policy, please discontinue use of the website or services.
2.3. This Policy applies only to our website. We are not responsible for privacy practices of third-party websites linked from our site.
3. Data We Collect
We may collect the following types of personal data:
- Full name
- Email address
- Phone number
- Shipping and billing addresses
- Country of residence
- Order history and communication records
- IP address, browser type, and device data
- Cookies and session activity
4. Purpose of Data Processing
We process your personal data to:
- Process and deliver orders
- Provide customer support
- Comply with tax and payment regulations
- Send marketing updates (with your consent)
- Prevent fraud and secure our services
- Improve website functionality and user experience
5. Newsletter & Promotional Communication
We may send you updates about promotions, offers, and new products via WhatsApp, email, or SMS.
You can opt out at any time by:
- Sending “Unsubscribe” to our WhatsApp number
- Emailing us at info@serendib-gems.com
6. Data Sharing
We do not sell your personal information. However, we may share it with:
- Courier and logistics providers (for shipping)
- Payment processors
- Legal authorities if required by law
7. Data Security
We implement appropriate security measures to protect your data from unauthorized access, alteration, or disclosure. However, no system is 100% secure, so we recommend using caution when sharing personal data online.
8. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by law.
9. Your Rights
You have the right to:
- Request access to your personal data
- Correct or update inaccurate information
- Withdraw consent for data processing
- Request deletion of your data (subject to legal requirements)
- Object to receiving marketing communications
10. Governing Law
This Privacy Policy is governed by the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes arising from this Policy shall be resolved under Sri Lankan jurisdiction.
11. Contact Us
If you have questions or requests related to this Privacy Policy, please contact us at:
Serendib Gems
Sri Lanka Office:
Level 35, West Tower,
World Trade Center,
Colombo – 01,
Sri Lanka
U.S. Office:
3515 Mt. Diablo Blvd,
Unit #27,
Lafayette, CA 94549,
United States
Email: sales@serendib-gems.com
Website: https://serendib-gems.com